Privacy Policy

Last Update: 01/10/2025

We, Data-RAG, LLC and our affiliates (“Data-RAG,” “Company,” or “we”), value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us.

This Privacy Policy applies to all interactions with Data-RAG, whether through our website, services, or communication channels. By accessing our services or engaging with us, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please refrain from interacting with us.

1. Data We Collect

We collect and process information as necessary to provide our services. This includes:

Identifiers: Name, email address, IP address, account credentials, and similar data.
Commercial Information: Purchase history, payment details, and service preferences.
Activity Data: Logs of interactions on our website, chat widgets, or other services.
Device Information: Browser type, operating system, geolocation, and device ID.
Shared Content: Feedback, survey responses, or data shared via chat.

2. How We Use Your Data

We use your data for the following purposes:

Service Delivery: To provide and improve our products, ensure functionality, and deliver personalized services.
Security and Compliance: To safeguard your information, prevent fraud, and meet legal requirements.
Marketing and Communication: To send updates, promotions, or tailored offers (with your consent).

3. Data Sharing

We limit the sharing of your data to:

Trusted Service Providers: Vendors supporting our operations (e.g., hosting, payment processing).
Affiliates: For business continuity and shared operational purposes.
Legal Compliance: To fulfill legal obligations or protect rights and safety.

Note: We do not sell your personal data.

4. Your Privacy Rights

As a U.S.-based entity, we comply with federal and state laws, including the California Consumer Privacy Act (CCPA).

Your Rights Under CCPA:

Access: Request details about the personal data we hold.
Correction: Request updates to inaccurate information.
Deletion: Request deletion of your personal data, subject to legal exceptions.
Opt-Out: Opt-out of the sharing of your personal data for targeted advertising.

To exercise your rights, contact us at support@data-rag.com.

5. Data Security

We implement robust security measures to protect your data from unauthorized access. However, no system is completely secure, and we encourage you to take precautions to protect your credentials.

6. Data Retention

We retain data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete your data.

7. Cookies and Tracking

We use cookies and similar technologies to:

Enhance your browsing experience.
Analyze website traffic.
Support targeted advertising campaigns.

For more information, refer to our Cookies Policy.

8. Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

Data-RAG, LLC
Email: support@data-rag.com